From BT Glossary
I'm starting to add a list of all common acronyms and phrases used by BT, Openreach and their engineers (although many will be common for telecoms companies as a whole) BT do make this information available, but there are at least 9 different lists which can make finding the right acronym or phrase difficult. You will still need to be careful as BT sometimes use the same phrase or acronym to mean different things in different departments so it can still catch people out!
Just use the search box at the top right To find what you're looking for.
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