From BT Glossary
This page has been set-up as I deal with BT Group plc through my day job and I was surprised to find it was like learning a new language, but there was at leas 9 different sources of information. So to make things easier for myself and my colleagues I decided to make a more comprehensive list, which I have now made available for anyone else who are part of BT Group or deal with them, or even just curious customers who want to know what an engineer did on their line.
If you find any errors with the site or want me to add a missing word then the best thing to do is to either post it in the forum or you can reach me by email at firstname.lastname@example.org
I hope you find this site useful.
Phil - Admin